Shipping

ORDER CUT-OFF TIMES

Orders placed before 2pm GMT, Monday–Friday, will be dispatched the same working day.
Orders placed after 2pm GMT or during weekends will be shipped the next working day.

ESTIMATED DELIVERY TIMES

*Please note: Deliveries to more remote locations (e.g., UAE, China, Australia) may experience slight delays, with delivery times of up to 7 working days.

SHIPPING COSTS

• UK & EU – Free Shipping
  
• Rest of World – £15 flat-rate shipping
  

All orders are shipped via tracked services. International orders may be subject to local import taxes or duties, which are the responsibility of the customer unless prepaid at checkout.

PRE-ORDERS

If your order includes a pre-order item, you’ll receive a notification when your item is ready to ship, along with an estimated delivery date. For any questions, please contact us at: [your@email.com]

MONOGRAMMED & CUSTOM ITEMS

For personalized or monogrammed orders, please allow an additional 4 working days for dispatch.

RETURNS & EXCHANGES

We want you to love your order. If for any reason you’d like to return an item, please note:

• You have 15 days from the shipping date to initiate a return.
  
• Items must be unused and in original condition with tags attached.
  

For full details, including how to start a return or exchange, please visit our Returns & Exchanges page.

ADDITIONAL NOTES

• Shipping times begin once your order has been dispatched.
  
• We are not responsible for customs delays or payment authorization issues.
  
• Once dispatched, we are unable to reroute or make changes to your delivery.
  

All orders are shipped in signature Nassy London packaging – recyclable and designed for gifting.